Terms of Service

Service Terms and Conditions

The following terms and conditions, inclusive of our Privacy Policy, delineate the guidelines for utilising the commercial finance brokerage service ("Service") provided by Goodloans Limited ("we", "us", "our"), operating under the trade name Fundably, to all our registered business clients ("you", "your").

Goodloans Limited, incorporated in England & Wales, is 3rd Floor, 86-90 Paul Street, London, Greater London, England, EC2A 4NE and is registered as a Data Processor with the UK Information Commissioner's Office under the reference ZB024107. Acting as a credit intermediary rather than a lender, our Service entails aligning your detailed profile with the lending requirements of our associated finance providers ("Finance Providers"). By using our service, you accept that Fundably may be paid a fee by our Finance Providers, typically in the range of 1-5% of the gross loan amount.

This process is conducted in a manner ensuring anonymity for both the individual businesses and their related personnel. In situations where various Finance Providers meet your lending criteria, we may share your details with the Finance Provider that appears to best fulfil your financial needs.

• Here, "Business Day" refers to weekdays excluding Saturdays, Sundays, and public holidays in England.

Finance Providers have the option to be included or excluded from the list of potential financiers for you. Upon your request, we will share your personal and business-related identifiable information with the selected Finance Provider as mandated by regulatory standards, typically by the close of the Business Day following your request.

Scope and Limitations of Our Service

Our Service is exclusively designed for legally registered businesses and should only be used for purposes related to your business. We do not offer services in debt counselling or debt advice. For assistance in these areas, the Business Debtline may be a helpful resource.

We cannot assure the success of our Service for your specific needs, nor are we obligated to offer it. The Service is reliant on third-party data, which we do not control and may include inaccuracies. It is your responsibility to confirm that any solutions provided through our Service align with your specific business needs. The information and content provided are subject to change without prior notice and are intended for general use and information only.

To facilitate the complementary nature of our Service, we expressly disclaim liability for any inaccuracies, failures, or errors as much as the law allows. We cannot guarantee the accuracy, timeliness, completeness, or suitability of information provided through the Service. Liability for each party under this Agreement is confined to losses or damages that are a direct and foreseeable result of a breach or negligence, barring instances of fraud or intentional misconduct.

These terms do not limit or exclude liability for death, personal injury, or other liabilities that cannot be legally excluded or limited. Although the Service is offered at no cost to you, we may receive commissions from Finance Providers for referrals made. We adhere to a Conflicts Policy to manage and mitigate any potential conflicts of interest. The Service is not meant as professional advice and should not be solely relied upon for any decisions. We recommend seeking independent professional advice in financial, accounting, tax, and/or legal matters related to your use of the Service and any financial applications or agreements.

The use and download of information from the Service are at your own risk, and it is advisable to use appropriate software for virus detection and disinfection. The presence of third-party sites, links, or information via the Service does not imply our endorsement, and we bear no responsibility for such external resources.

We retain the right to modify, suspend, or terminate any aspect of the Service without prior notification.

User Responsibilities / Service Usage

As a user of the Service, you are obliged to promptly inform us of any alterations in the details you have previously provided. It is imperative that all data you submit to us is exhaustive, factual, current, and precise in every aspect. The onus to create backups and replace any data you supply via the Service lies solely with you, at your own expense.

You consent to our conducting, along with our lending partners, identity and credit checks on you and your business's owners or directors. It is acknowledged by you and your owners or directors that credit reference agencies compile and interlink records of yourself and any financial associates you declare (such as joint credit account holders). These records, including past and future name details of account parties, remain linked in credit files until a successful disassociation is filed with the credit agencies. Both we and any Finance Provider may consider the information about your and your business leaders' financial associates in credit evaluations.

You must safeguard your login credentials, and any usage of these to access the Service will be presumed to be authorised by you, with corresponding liabilities, unless you inform us otherwise. You bear responsibility for all activities on the Service resulting from any failure to secure your password. We reserve the right, where legally permissible, to deny or revoke your access to the Service without prior notice or justification. Should you decide to discontinue using the Service, please contact us to deactivate your account. Following such a request, we will, within a reasonable period, revoke any third-party data access previously granted by you. We will retain historical data as outlined below.

In cases where you have committed to payment for aspects of the Service, be aware that failure to meet these payments may lead to a withdrawal of your service access rights.

You agree to use the Service in a manner that does not tarnish our reputation and to abide by all relevant laws and regulations, including the General Data Protection Regulations (GDPR). You also agree to indemnify us, our employees, officers, affiliated entities, and partners against any loss, damage, or claims incurred due to your breach of these terms.

Support for the Service is provided during office hours, reachable via email at support@fundably.com.

Intellectual Property Rights

We do not grant any intellectual property rights in relation to the Service, including but not limited to copyrights, database rights, trademarks, domain names, design rights, and patents, unless explicitly stated in writing.

The Service encompasses materials owned by us or our licensors, such as source code, algorithms, databases, copy, and graphics. You acknowledge that, unless specifically stated otherwise in writing, no rights are granted to you regarding these materials. Linking is limited to the Service's homepage, and any reproduction, framing, or modification of Service content is prohibited without our prior written consent. No proprietary rights, including database rights, will be acquired by you in any information accessed via the Service.

Prohibited Actions:

• You must not use the Service to harvest other users' information for unsolicited external communication.
• Creation of databases using information from the Service is limited to personal records.
• Transferring information from the Service to third parties is not allowed unless explicitly permitted by us.
• The use of automated scripts for data collection or interaction with the Service is forbidden.
• You must not use the Service unlawfully or in a manner that could damage the Service or its hosting servers.
• Registering or using the Service on behalf of another entity without their written consent is prohibited.
• Impersonation or misrepresentation in relation to the Service is not allowed.
• Do not remove any copyright or trademark notices from material acquired through the Service.

Data Management Practices

At Goodloans, we place a high priority on data protection and are dedicated to managing your business data in alignment with our Privacy Policy. In delivering our Service, our systems will collect data you provide, sometimes sourced from your own systems like accounting software, as well as from external third parties. In the course of providing our Service, this data may be shared with our approved panel of Lenders, who in turn may communicate back to us details about your case, including its progress and results. The use of this data may include integration with third-party systems to improve the databases for our Service provision, performance monitoring, statistical analyses, and identifying enhancements for the Service.

By supplying data to us through our Services, you are granting us a perpetual, irrevocable, royalty-free, sub-licensable, and transferable licence to utilise, replicate, modify, translate, excerpt, and distribute these data in any manner related to the Service, including creating derivative works or incorporating into other works. This information might be shared with third parties assisting us in providing the Service, used anonymously unless we obtain your specific consent to do otherwise. Should you decide to remove your data, this licence will cease, but please note that we may retain archived copies and are obligated to keep records relevant to our regulatory compliance for a minimum of five years from their creation date.

Handling of Client Funds

For clarification, Goodloans does not manage or handle client funds in any capacity. As a commercial finance broker (not a lender), Goodloans acts as an intermediary and aims to acknowledge all complaints within 1 business day and provide a full response within 28 days.

Complaints Procedure

If you have a complaint, please email us at support@fundably.com with a brief outline of the issue and your reference number. We'll acknowledge your complaint within one Business Day, and aim to provide an initial response within three Business Days. Our goal is to resolve the complaint within four weeks of receipt. If we're unable to resolve your complaint within eight weeks, we'll provide a final response. Should you disagree with our final response, you may be entitled to refer your complaint to the Financial Ombudsman Service, contactable at 0800 023 4567 or via www.financial-ombudsman.org.uk. There is also a provision to lodge a complaint directly with them.

Additional Terms

We reserve the right to alter these terms and conditions at any time, which includes the right to assign them. Notifications to you may be sent via email to the address you provided upon signing up, or as updated by you in the Service. We may communicate notices through email or alerts within the Service. Should any part of these terms be deemed invalid or unenforceable, the remainder will continue to be valid and enforceable. Not exercising or enforcing any rights or provisions does not equate to a waiver. The Service is governed by English law, and any disputes arising will be subject to the jurisdiction of the English courts.

Required Information

When using our Service, the following information will be required:

• The name of your small or medium-sized business.
• The business's postal address, email address, and telephone number.
• The amount of finance your business is seeking (except for credit card account requests, unless a specific credit limit is requested).
• The specific type of finance your business is requesting.
• The legal structure of your business (e.g., limited company, limited partnership, partnership, sole trader, etc.).
• The duration, in years and months, your business has been operational and generating income.
• The date by which your business requires finance, or if unknown, the date you have requested finance.

Fair Treatment of Customers

At Goodloans Limited, we are steadfast in our commitment to delivering the utmost standard of service to our customers. This dedication aligns with the Financial Conduct Authority's initiative 'Treating Customers Fairly'.

We Pledge To

• Offer transparent information about our services, inclusive of any applicable fees or charges.
• Strive to comprehend your business needs, preferences, and situation, aiding us in refining the array of options that might suit you.
• Identify and recommend the lender we deem most fitting for your business needs and financial capacity.
• Communicate transparently if we are unable to locate a suitable option.
• Ensure that all information about services and risks is conveyed clearly and remains conspicuous.
• Welcome your queries and provide clarification on any aspect of our service that is not clear to you.
• Adhere to our formal complaints procedure, available to you should our service not meet your expectations.

How You Can Assist Us

To help us serve you better, we request you to:

• Provide comprehensive details about your business's financial inflows and outflows for accurate financial assessment.
• Inform us of any foreseeable future changes that may impact your ability to fulfil credit agreement repayments.
• Seek clarification on any aspects of our service or the financial solutions we discuss that are unclear.
• Offer feedback or suggestions on how we might enhance our service.

For feedback, please email us at support@fundably.com, or write to: Goodloans, 112-114 Witton Street, Northwich, Cheshire, England, CW9 5NW.

Addressing Complaints

In search of financial solutions? Allow us to assist you in finding the most suitable financial product on the market. We will guide you through the entire process to help you secure the best deal.

Should you find our service less than satisfactory, we encourage you to inform us. At Goodloans, we strive to deliver a high-quality service, but we acknowledge that sometimes we may not get it right on the first try. In such cases, your feedback is invaluable in helping us rectifying any issues.

Our approach to handling complaints:

• We aim to make the process of lodging a complaint straightforward for you.
• Your complaint will receive the attention it deserves.
• We are committed to resolving complaints fairly and expeditiously.
• Our goal is to ensure you are satisfied with the resolution of your complaint.

You can lodge a complaint by:

• Emailing us at support@fundably.com
• Writing to the Complaints Department, Goodloans, 3rd Floor, 86-90 Paul Street, London, Greater London, England, EC2A 4NE.

Resolution Timeline

We endeavour to resolve complaints within three working days of receipt. If this is not feasible, we will contact you within five working days of receipt with an update or an acknowledgement of your complaint, followed by regular updates until resolution. If we have not resolved your complaint within eight weeks, or if you are dissatisfied with our response, you are entitled to seek an independent review from the Financial Ombudsman Service.

Contacting the Financial Ombudsman Service

• Financial Ombudsman Service Exchange Tower, London, E14 9SR
• Email: complaint.info@financial-ombudsman.org.uk

Disclosure Statement

Dated: 22nd September 2025

Introduction

This document is designed to clarify our role and how we intend to work with you. It encompasses details about our services, our compensation, data handling practices, and the process for raising complaints. It is crucial that you understand the contents of this document. In this context, 'Goodloans' or 'us' refers to the proprietor of the service, Goodloans Limited (12482742), while 'you' or 'your' pertains to the service user.

Our Services

Goodloans Limited is dedicated to assisting businesses in securing financing from a diverse range of lenders that meet your specific needs, as per the information you provide us. We aim to furnish you with essential details about the finance options and the lenders, ensuring you fully comprehend any offer's terms before proceeding. We do not offer advice or recommendations. We may conduct an assessment to help filter down the range of potential financial products or options you might consider. The final decision on how to proceed will be yours. Please note, Goodloans Limited is not a direct lender but acts as a commercial finance broker. Our objective is to connect you with appropriate business lenders. While we strive to offer consistent support through support@fundably.com, service availability and response times cannot be guaranteed. We reserve the right to discontinue the service at any time. Should you wish to lodge a complaint about our service, please write to our Complaints Manager at the address below.

Authority to Act for Incorporated Business Customers

Scope. We act only for incorporated business customers (limited companies and LLPs). We do not arrange credit for sole traders, unincorporated partnerships, or unincorporated bodies.

1. Appointment. You appoint Fundably and its appointed brokers and platform partners ("Broker") as your agent to prepare, complete, and submit applications for business finance products ("Applications") to banks, lenders, finance houses, and their agents ("Lenders"), using information and documents you supply.
2. Scope of Authority. Broker may:
   a) gather information from you, complete Lender forms, create Lender portal accounts, upload documents, and submit Applications;
   b) communicate with Lenders on your behalf, including answering queries and providing clarifications;
   c) receive, relay, and discuss indicative terms, decisions, and offers;
   d) use electronic signatures and form-filling tools where a Lender permits.
   Broker may not accept binding offers or enter into any finance agreement for you without your express approval.
3. Credit Searches and Checks. You acknowledge that Lenders and credit reference agencies (CRAs) may conduct credit, identity, fraud-prevention, AML/KYC, sanctions, affordability, and bank-data checks on your business and (where relevant to an Application) on directors, partners, persons with significant control, shareholders, and guarantors ("Associated Persons"). We process personal data for these purposes under UK GDPR Art. 6(1)(b) (contract) and/or 6(1)(f) (legitimate interests). We will provide appropriate privacy information and identify CRAs in our Privacy Policy.
4. Data Sharing. You authorise Broker to share information and documents you provide, including relating to Associated Persons, with Lenders, CRAs, fraud-prevention agencies, open-banking providers, identity-verification vendors, and other service providers as necessary to perform this clause and as described in our Privacy Policy. Some recipients may be outside the UK; appropriate safeguards will apply.
5. Your Responsibilities. You are responsible for the accuracy and completeness of all information and documents you or your representatives provide. You will promptly tell us about changes that affect an Application. You confirm you have a lawful basis to supply personal data of Associated Persons to us and will inform them accordingly.
6. Limits and Disclaimers. Broker is not a lender and does not guarantee any offer or terms. We do not provide legal, tax, or accounting advice. You must assess any offer and decide whether to proceed.
7. Fees and Commission. We will disclose any broker fees payable by you and any commissions payable by Lenders in connection with an Application before submission or before you accept any offer. We will disclose the amount of any commission on request.
8. Duration and Revocation. This authority begins when you accept these Terms and continues until you revoke it by written notice. Revocation will not affect activities already undertaken or Applications submitted before we could reasonably act on your notice.
9. Indemnity. You will indemnify Broker for losses, costs, and claims arising from inaccurate, incomplete, or misleading information or documents you or your representatives provide, or from your failure to inform or lawfully provide data of Associated Persons, except to the extent caused by Broker's negligence, fraud, or wilful misconduct.
10. Compliance. You agree to provide information and documents reasonably requested to meet legal and Lender requirements, including AML/KYC and sanctions checks.
11. Governing Law. This clause and any non-contractual obligations arising from it are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Our Fees

In most cases there is no charge to you for our service, as we receive remuneration directly from lenders based on successful finance arrangements. However, in certain circumstances, for example where the complexity of an application requires significant work on our part, or where a lender does not pay a commission, we may charge a broker fee directly to you. Any such fee will always be disclosed to you clearly in writing before you are asked to commit to it, and you will not be obligated to proceed. Should you request disclosure of any payment we receive from a lender, we are happy to provide this information on request.

Data Protection

In providing services to you, we collect personal information, which is managed in accordance with the Data Protection Act 1998, as amended or replaced by the Data Protection Act 2018, including GDPR. For comprehensive details on how we handle your data, refer to our Privacy Policy, which covers:

• The data we collect;
• Disclosure of your data;
• Processing of data not supplied by you;
• Utilisation of Personal Information;
• Data storage and security; and
• Your rights

The information provided may include sensitive personal data under the Data Protection Act, related to health, legal proceedings, political opinions, religious beliefs, sexual life, or Trade Union membership. Should you wish to stop us or any associated company from processing your personal or sensitive data, or from contacting you for marketing purposes, please contact us at the address below. We, along with any associated company, will treat all personal and sensitive data confidentially and will process it only for legitimate purposes. We are committed to maintaining the accuracy, currency, and security of your data, ensuring it is not retained longer than necessary.

Your Consent

Your continued use of our service constitutes your agreement to these terms of business, as detailed in this document and at fundably.com/terms. If you disagree with these terms, please inform us immediately, and we will cease our services. For your benefit and protection, please read these terms carefully. If you need clarification on any point, do not hesitate to ask for more information.

Sustainability Policy

Policy Objectives

This policy outlines Goodloans's commitment to aiding SMEs and partners in transitioning to a sustainable, low-carbon economy. It covers our strategies, governance, and approaches to climate opportunities and challenges.

Philosophy and Vision

Our Commitment

At Goodloans, we are dedicated to achieving a net-zero world and addressing climate change urgently. Aligning with global initiatives like the United Nations' Paris Agreement and the TCFD, we understand the financial sector's critical role, especially SMEs, in meeting carbon reduction targets.

Impact on SME Lending

Sustainability has been a key focus in financial services and is increasingly relevant for the SME alternative finance industry. This sector is essential for supporting UK SMEs in their growth and in contributing to a net-zero economy.

Goodloans's Role

Positioned at the heart of UK business finance, Goodloans is poised to help our customers achieve their net-zero objectives, thereby promoting a sustainable economy.

Financial Solutions for a Sustainable Future

Goodloans is committed to guiding you through finding and securing the best financial products in the market, ensuring a sustainable and prosperous future. This policy represents Goodloans's dedication to sustainability, emphasising our strategic role in steering the UK towards a greener economy.

Commitments and Framework

Our Pledge

Goodloans is devoted to helping SMEs contribute to the UK's 2050 net-zero target, aligning with global and national green initiatives.

Our Framework

The policy is built on four pillars: Strategy, Risk Management, Metrics and Targets, and Governance.

Strategy

Our climate strategy focuses on enabling SMEs to engage in green initiatives, including funding and lending for environmentally friendly projects and businesses.

Risk Management

We recognise our responsibility to manage our greenhouse gas emissions and help our clients address their climate-related risks.

Metrics and Targets

Our goal includes measuring our GHG emissions and increasing awareness about climate change within the SME lending market.

Advocacy and Education

We aim to advocate for policy changes and educate our customers and staff about the importance of sustainability.

Governance Structure

The Chief Executive Officer's Role

The CEO oversees the implementation of Goodloans's sustainability strategy across all divisions.

Departmental Responsibilities

• Risk and Compliance: Implementing and updating the sustainability policy.
• Sales and Commercial: Engaging with green lenders and supporting green finance initiatives.
• Engineering, Product, Design & Data (EPDD): Ensuring data quality and system functionality for sustainable finance.
• Marketing: Communicating Goodloans's sustainability goals and achievements.
• People: Raising awareness and implementing initiatives for staff to reduce carbon emissions.